The phone was first patent in 1876. That makes it 145 years since the phone has been around but, as the generations have changed and evolved, the phone is now used in ways like never before. Now, what we must remember, it is still one of the quickest and easiest ways to communicate. Never underestimate, communicating on the phone is a skill just like any other that must be developed and worked upon.
Tip #1 – All of your body language can be heard through the phone.
Whether it be a subtle eye roll, a deep breath or finishing off your lunch, all can be felt through the phone.
ACTION – Remind yourself of your subconscious body language when speaking on the phone.
Tip #2 – Being able to do two things at once is a myth!
Have you ever been on the phone with someone and you’re certain you don’t have their full attention because they’re doing something else? You might hear their keyboard in the background as they’re typing an email, you might sense a long pause in their response because they weren’t quite listening. Always give your full attention to someone over the phone just as you would if you were face to face with them, make that person your priority.
ACTION – Before you pick up the phone, make the conscious decision to stop what you are doing and make that call your one and only priority.
Tip #3 – How to lead a phone conversation with confidence.
Some of us are more than comfortable to pick up a phone to have a conversation. Some may steer away from it at all costs.
ACTION – Stop what you’re doing, sit up straight, take a deep breath, smile and answer the phone with conviction.