Phone Do’s and Don’ts

Phone Do’s and Don’ts

The phone was first patent in 1876. That makes it 145 years since the phone has been around but, as the generations have changed and evolved, the phone is now used in ways like never before. Now, what we must remember, it is still one of the quickest and easiest ways...
How to train your Customer Service Team

How to train your Customer Service Team

Do you think that everyone in a customer service role knows there is a difference between delivering good customer service and truly exceptional customer service? Delivering exceptional customer service to someone doesn’t always come naturally. At BOLD Training we are...