Are you open to the warning signs?

Are you open to the warning signs?

Customer complaints are increasing, productivity is dropping, sick calls are becoming a regular occurrence, have you stopped yourself to think…. Is something happening inside your business that is impacting your team for this to happen? Today, we’re talking about...
Processes vs People

Processes vs People

Today we’re posing the question as to where you place the most value… Is it with your processes? Or is it with your People? Can you place all of your value on one and not the other? Let’s think of it like the chicken and the egg, which should come first? Processes are...
Client Experience Elevation

Client Experience Elevation

When you’re evaluating your client experience and wanting to elevate it to the next level, are you focusing on the client standing in front you? Or, are you also taking into consideration, who is in their network and who they may share stories with, about your...
How to be the best leader you can be

How to be the best leader you can be

Whether you’re a leader of a sporting team, inside a corporate environment, or on a construction site, leading a team comes with both a set of challenges and some phenomenal rewards. BOLD Training have a collective 30 years+ experience in leading and managing teams....