Blog

Are you open to the warning signs?

Are you open to the warning signs?

Customer complaints are increasing, productivity is dropping, sick calls are becoming a regular occurrence, have you stopped yourself to think…. Is something happening inside your business that is impacting your team for this to happen? Today, we’re talking about...

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Processes vs People

Processes vs People

Today we’re posing the question as to where you place the most value… Is it with your processes? Or is it with your People? Can you place all of your value on one and not the other? Let’s think of it like the chicken and the egg, which should come first? Processes are...

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What does it feel like to be one of your clients?

What does it feel like to be one of your clients?

Let’s take a quick second together now, we want you to sit up/stand up tall and ask yourself this question, “What does it feel like to be one of your clients?” Working in or for a business, it is not uncommon to become blind to the perception of your business from...

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Client Experience Elevation

Client Experience Elevation

When you’re evaluating your client experience and wanting to elevate it to the next level, are you focusing on the client standing in front you? Or, are you also taking into consideration, who is in their network and who they may share stories with, about your...

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Phone Do’s and Don’ts

Phone Do’s and Don’ts

The phone was first patent in 1876. That makes it 145 years since the phone has been around but, as the generations have changed and evolved, the phone is now used in ways like never before. Now, what we must remember, it is still one of the quickest and easiest ways...

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How to spring out of bed in the morning

How to spring out of bed in the morning

Are you someone that jumps out of bed each morning, ready to conquer the day? Or, are you someone that dreads the morning because you feel as though each and every day is going to be a struggle to get up, wake up and be productive? “Early to bed, early to rise, makes...

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How to train your Customer Service Team

How to train your Customer Service Team

Do you think that everyone in a customer service role knows there is a difference between delivering good customer service and truly exceptional customer service? Delivering exceptional customer service to someone doesn’t always come naturally. At BOLD Training we are...

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How to be the best leader you can be

How to be the best leader you can be

Whether you’re a leader of a sporting team, inside a corporate environment, or on a construction site, leading a team comes with both a set of challenges and some phenomenal rewards. BOLD Training have a collective 30 years+ experience in leading and managing teams....

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Business Networking in the year 2020

Business Networking in the year 2020

In addition to adapting and pivoting how we operate in 2020, do we need to adapt how we’re networking? We here at BOLD Training would argue that networking is one of THE most important things to prioritise when running a small business. Now, what do we mean by...

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Is it just the retail industry that should be worried?

Is it just the retail industry that should be worried?

You would be living under a rock if you haven’t heard of the number of retailers closing their doors throughout Australia at the moment. But we’re here to pose the question… Do you think it’s just the retail industry that should be worried? Couldn’t we all learn from...

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